delivery

Anywhere in India that our courier partners reach — which is most PIN codes. The checkout checks your PIN code as you type it and tells you straight away if we can't get there, so you'll never find out after paying.

We don't ship internationally yet.

Orders are packed within 1–2 working days. Delivery is typically 3–7 working days after that, depending on how far you are from Pune.

The estimate shown on your order comes from the courier's own serviceability data for your PIN code, not a blanket promise — so it's specific to where the parcel is actually going.

Delivery is set per piece and shown before you pay — never added as a surprise at the end. A bag is sent as one parcel, so a multi-piece order is charged once, at the highest delivery rate in the bag rather than the sum of them.

Codes like SHIP49 reduce delivery on qualifying orders. Any active offer is shown at checkout.

We're prepaid only — UPI, cards, net banking and wallets, all through Razorpay. We don't offer cash on delivery: the return-to-origin cost on refused parcels is more than the margin on a thrifted piece, and we'd rather keep prices down than build that into them.

Every order can be followed from My account. As soon as a courier is assigned you'll see the tracking number, the courier's name and live progress. Before that, you'll see the estimated delivery date.

We'll also email you when the parcel leaves us.

If your parcel is delayed well beyond its estimate, or shows as delivered when it isn't, write to business@shethriftss.com with your order reference. We'll chase the courier ourselves — that's our job, not yours — and refund in full if a parcel is genuinely lost.

Pickups from your home are free and arranged separately from orders. Choose a preferred day when you book and we'll confirm within 24 hours.